Terms & Conditions

01 Agreement to Terms

By accessing or using the Ciftia website and placing an order, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. If you do not agree with any portion of these terms, please discontinue use of our platform immediately. These terms constitute a legally binding agreement between you and Ciftia.

02 Personalized Products & Pricing

Every Ciftia product is made to order and personalized based on the details you provide. Because of this:

• All product listings, descriptions, and displayed prices are subject to change without prior notice. We reserve the right to adjust pricing at any time.
• Promotional offers, discount codes, and bundle deals are valid only during their specified timeframes. We reserve the right to modify or terminate any promotion at our discretion.
• Price discrepancies due to currency conversion or technical errors will be resolved by our team, and we reserve the right to cancel orders affected by such errors.

03 Product Representation

We strive to ensure all product images, previews, and descriptions are accurate. However, because every piece is personalized, please note:

• Actual product colors may vary slightly due to individual monitor settings and lighting conditions during photography.
• Handcrafted items may have minor variations in finish, texture, or dimensions — these are natural characteristics of handmade goods, not defects.
• Please review your personalization preview carefully before approving. We produce exactly what you enter.

04 Order Processing & Cancellation

We reserve the right to refuse, cancel, or limit any order placed on our platform. Circumstances that may trigger order review include:

• Orders with personalization content that violates our content policy (including offensive, infringing, or inappropriate text or images).
• Orders with suspicious billing or shipping information that cannot be verified.
• Orders affected by system errors, pricing mistakes, or inventory discrepancies.

In the event we cancel your order, you will receive a full refund and an email notification explaining the reason.

05 Delivery Address Accuracy

You are solely responsible for providing accurate and complete shipping information during checkout. Because personalized items enter production quickly, if an error is discovered after placing your order:

• Contact our support team within 12 hours of order placement at support@ciftia.com.
• Once an order enters the crafting process, we cannot modify delivery details or personalization content, and we cannot guarantee successful delivery if the address was incorrectly provided.

06 Third-Party Services

Our platform integrates with third-party providers for payment processing, shipping logistics, and other operational functions. We are not responsible for the performance, security, or policies of these external services.

07 Intellectual Property

All content on our platform — including text, images, logos, code, and design — is protected by intellectual property laws. You may not copy, reproduce, distribute, or exploit any portion of our content without express written permission.

08 Governing Law & Contact

These terms shall be governed by and construed in accordance with applicable commercial laws. For any questions or concerns about these Terms of Service, please reach out to us at support@ciftia.com.