We're Here to Help
Questions about your custom gift, personalization, or delivery? Our support team is here to make sure every Ciftia moment feels right.
Email Support
For order inquiries, personalization questions, return requests, or anything else — reach out and we'll respond promptly.
support@ciftia.com ⏰ 24-hour response guaranteeSupport Hours
Our team monitors all incoming emails around the clock to ensure your concerns are never left unanswered.
Track Your Gift
Get real-time updates on your delivery status without waiting for an email reply. Just enter your tracking number.
Track Now → 📦 Updates within 1-3 days💝 Returns & Remakes
Because every gift is personalized, we can't accept change-of-mind returns. But if your item arrives damaged, wrong, or different from your approved preview, we'll remake it or refund you. Email support@ciftia.com with your order number and photos — we'll handle the rest.
💼 Bulk & Corporate Gifts
Ordering personalized gifts for a team, wedding party, or corporate event? We offer tailored pricing, coordinated personalization, and dedicated support for bulk orders. Reach out to support@ciftia.com to get started.
Key Information for Your Custom Gift
- Personalization Changes: Need to correct a name, date, or photo? Contact us within 12 hours of placing your order. Once crafting begins, changes aren't possible.
- Crafting Time: Every gift is made to order. Please allow 3–5 business days for personalization and quality checks before your tracking number activates.
- Check Your Spam: Our replies sometimes land in Promotions or Junk folders. Add support@ciftia.com to your contacts to ensure you never miss a response.
- Multiple Deliveries: Items from different categories may be crafted in separate workshops. You'll receive multiple tracking numbers — packages may arrive on different days, which is normal.