Returns & Refunds

Every custom gift is made just for you. Here's how we keep things fair, fast, and frustration-free.

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Our Promise: If your custom gift arrives damaged, defective, or different from the preview you approved, we'll remake it or refund you in full — no questions asked. Because personalization should never mean uncertainty.

1

Reach Out

Contact us within 7 days of delivery with your order number and photos showing the issue.

2

We Review

Our team reviews your case within 24 hours and confirms whether a remake or refund applies.

3

Made Right

We remake and reship your gift at no cost, or issue a full refund within 1–2 business days.

What's Covered

Because every piece is personalized, we can't accept returns for change of mind. But we do cover:

  • Damaged in transit — arrived broken, scratched, or defective.
  • Wrong item received — you got something different from what you ordered.
  • Doesn't match the preview — the final product differs from the design you approved.
  • Production error — misspelled name, wrong date, or incorrect engraving caused by us.

Personalized Items

Custom gifts are made to order, so please double-check your personalization before checkout:

  • Names, dates, and text are printed exactly as entered — we don't auto-correct spelling.
  • Please review your preview carefully before approving. Once production begins, changes can't be made.
  • If the error was ours, we remake it free. If it was entered incorrectly by you, we'll offer a discounted remake.

Shipping & Return Costs

We keep shipping simple and fair for every order:

  • Free shipping on all orders over $50 — worldwide.
  • For damaged, defective, or wrong items, we cover all costs — including reshipping.
  • For change-of-mind requests, original shipping charges are non-refundable.
  • Always keep your tracking number — we can't process claims for packages lost in transit without it.

Refund Timeline

Once your case is approved, here's how fast things move:

  • Our team responds within 24 hours of your request.
  • Remakes are crafted and shipped within 3–5 business days.
  • Refunds are issued within 1–2 business days after approval.
  • Funds appear in your account within 2–5 business days, depending on your bank or payment provider.

Still Need Help?

If you have questions about your order, returns, or anything else, our support team is here for you. Reach out at support@ciftia.com and we'll get back to you within 24 hours.

We're committed to making every Ciftia gift something worth keeping — from the first preview to the moment they open it.